Privacy Policy

Privacy Policy - Sheepfy

This Privacy Policy describes in detail how your personal information is collected, used, protected, and shared when you visit, use our mobile application (App), or make purchases on https://www.sheepfy.store (hereinafter referred to collectively as the "Site" or "Platform").

1. PERSONAL INFORMATION WE COLLECT

When you access our Site or use our App, we automatically collect certain information about your device to ensure the proper functioning of the platform and improve your experience.

Device and App Information: We automatically collect the following information:

  • Browser and Device Data: IP address, time zone, browser type, operating system, mobile device model, and unique device identifiers (such as IMEI or MAC address, in the case of App usage).

  • Navigation Data: Information about the individual pages or products you view, clicks, time spent on pages, and the sites or search terms that directed you to our Platform.

  • App Usage Data: Information about how you interact with our application, crash logs, and App performance data.

We collect this Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include a unique anonymous identifier.

  • Log files: Record actions occurring on the Site/App, collecting data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web Beacons, Tags, and Pixels: Electronic files (such as Meta/Facebook Pixel and Google Tags) used to record information about how you navigate the Site, helping us measure the effectiveness of our campaigns.

  • SDKs (Software Development Kits): Tools integrated into our mobile application to collect usage and performance data, allowing us to fix errors and improve mobile features.

Order Information: Additionally, when you make a purchase or attempt to make a purchase through our Platform, we collect data essential for processing your order, including:

  • Your full name.

  • Billing address and shipping address.

  • Payment information (We process payments securely and accept Credit/Debit Card, PayPal, Multibanco Reference, and MB WAY). Note: We do not store your full credit card numbers on our servers; these are processed directly by our secure payment gateways.

  • Email address and phone number.

In this Privacy Policy, when we refer to "Personal Information," we are talking about both Device/App Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

Transparent use of your data is our priority. We generally use the Order Information we collect to process and fulfill any orders placed through the Site/App. This includes:

  • Processing your payments securely.

  • Handling shipping and delivery of products.

  • Providing you with invoices, receipts, and order confirmations.

Additionally, we use Order and App Information to:

  • Communicate with you: Provide customer support, answer questions, and send updates regarding your order status.

  • Security and Fraud Prevention: Analyze our orders and access for potential risks, unauthorized activities, or fraud (especially your IP address and device identifier).

  • Marketing and Advertising: When aligned with the preferences you have shared with us, send you information, newsletters, exclusive App offers (push notifications), or advertising related to our products.

  • Continuous App and Site Improvement: We use Device Information to generate analytics on how our customers navigate and interact with the Platform, allowing us to optimize the layout, fix bugs in the mobile application, and evaluate the success of our marketing campaigns.

3. SHARING YOUR PERSONAL INFORMATION

To provide our service, we share your Personal Information with trusted third parties that help us operate the store, such as:

  • E-commerce and Hosting Platforms: We use technology platforms to host our store (such as Jumpseller/Shopify).

  • Logistics Partners: Carriers and courier services to deliver your order to the specified address.

  • Analytics Tools: We use Google Analytics to help us understand how customers use our site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/pt/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests from competent authorities, or to protect our rights in any other way.

4. BEHAVIORAL AND TARGETED ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can choose to opt out of targeted advertising using the links of the main platforms below:

5. YOUR RIGHTS (GDPR)

If you are a resident of the European Economic Area (EEA), you have rights guaranteed under the General Data Protection Regulation (GDPR):

  • Right of Access: You have the right to request a copy of the personal information we hold about you.

  • Right of Rectification: You have the right to request that your information be corrected or updated.

  • Right to Erasure ("Right to be forgotten"): You may request the deletion of your personal data from our systems.

  • Right to Portability: The right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided at the end of this page. Note that we process your information to fulfill contracts we may have with you (for example, when placing an order) or to pursue our legitimate business interests. Please be aware that due to the global nature of the internet, your information may be transferred and processed outside of Europe (including Canada and the United States), always operating under secure data transfer agreements.

6. DATA RETENTION

When you place an order through our Platform, we will maintain your Order Information and account data in our records for as long as strictly necessary to provide you with our services, as well as to comply with our legal, tax, and accounting obligations. We will retain the data unless and until you ask us to delete it.

7. MINORS

Our Platform and products are not intended for individuals under the age of 18. We do not intentionally collect personal data from children or adolescents under 18. If you are a parent or legal guardian and you are aware that your child has provided us with personal information, please contact us so we can proceed with its deletion.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect changes in our data collection and usage practices, the implementation of new features in our App, or for other operational, legal, or regulatory reasons.

9. CONTACT US

If you have further questions about our privacy practices, need more information, or wish to file a complaint or exercise your rights, please do not hesitate to contact us via email at:

✉️ contato@sheepfypt.store